Privacy Policy

When you submit a form, call, email or contact BMS through WhatsApp, BMS may collect your name, phone number, email address, service requirement, property/location details, preferred contact information and related communication notes. Technical records may include page URL, campaign parameters, browser information and privacy-safe security identifiers.

Information is used to respond to enquiries, prepare quotations, coordinate service visits, provide customer support, prevent form abuse, maintain service records and measure website or campaign performance where the relevant tracking configuration and consent rules allow it.

BMS may use hosting, email, analytics, advertising, communication or other technology providers to operate the website and respond to customers. Information is shared only as reasonably necessary for those purposes, for service delivery, or where required by law. BMS does not publish customer enquiry data as public website content.

BMS retains enquiry and operational records for as long as they are reasonably needed for service administration, legal/accounting requirements, security or business continuity. Access is restricted to authorized users and appropriate technical controls are used to protect the CMS and customer records. No internet system can be guaranteed to be completely risk-free.

Customers can contact BMS to ask questions about the information they supplied, request correction of inaccurate contact details, or raise a privacy concern. Some records may need to be retained where BMS has a legitimate operational or legal requirement to keep them.